NO FEEDBACK ON CLAIM

I am absolutely disgusted and disappointed at the service i have received from the Innovation Group. A warranty claim was submitted on the 20th of January. Initially i was told that i would receive feedback within 24 hours. I have now been waiting for almost a week with absolutely no feedback what so ever. This is completely unacceptable. Whenever i phone the call center no one seems to know or care about what is going on. I called customer service yesterday and was put on hold for TEN MINUTES. If i don't receive feedback soon i will be forced to cancel my warranty and take my business elsewhere.