NO Feedback on claim

I bought an Extended Warentee from Westvaal Auto in Somerset as I had purchased an Older Model Mini Cooper. Not 3 months in, the Clutch gave in. We were told to take it to there supplier that deals with Warentee's<br> Now after having the car at the Garage for 2 months (Understandably the car went in over Christmas) The workshop ( M Saich's Auto Clinic) has been trying unsuccessfully to get them to give us the go ahead. They then give a Reference no and the workshop finishes the Job - also never giving us an Official quote and then when we go to Fetch the car with a Bill for R8700.00 get told that the Innovation group is not paying for their portion, due to certain restrictions.<br> I have been trying to get to the bottom of this and no one seems to care even a little to get back to me and help sort this out. No answers, no feedback...Nothing. Yet another supplier eager to complete the Sale and get the sucker to buy their product, and when push comes to shove you just get pushed around. Can I Please get someone, ENOCH or Peter or Mandla or Yishen that cancelled the job card, or ANYONE for that matter that has some standing contact me