1 reviews | Active since Jul 2016
No communication update or feedback regarding my claim that was submitted no Symphaty for their customer base
<p>On 23rd June 2017 my car has broken down on my way to Suurbraak. I contacted them the Saturday and the Sunday and was sent form pillar to post having to spend +_ R300 worth of airtime only to find out that they are not operating. My Husband contacted them the Monday and I was aasisted. I had to take three days off work as I did not have transport to come to Cape Town. They do offer addition benefits such as the rental service and no feedback or explainantion was given with regards to assisting me. I dont get any communication and is currently borrowing cars foirm familiy friends. If I contact them than I am hours on the phone not getting through to claims or the Underwriting department I just want to knwo if the claim was approve. I WANT A MANAGER FROM THE INNOVATION GROUP TO CONTACT ME ASAP.This has been going so far. This policy was take out after I bought a vehicle through NEDBANK MFC. Nedbank keep on saying they are a different division and group cant transfer me to them they giving me the run around now and I want answers. I am waiting for a call or I will approach an attorney or the banking Ombudsman.</p> <p>PLEASE CONTACT ME</p>
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to apologize for the inconvenience this has caused you, however, we will not be able to honor your claim based on the reasons provided by our claims department.
Should you require more clarity to this matter, kindly contact our customer care department on ***.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to apologize for the inconvenience this has caused you, however, we will not be able to honor your claim based on the reasons provided by our claims department.
Should you require more clarity to this matter, kindly contact our customer care department on ***.
Kind regards,
Tumi Bacela
Good day
Thank you for the feedback.
Please be advised that since my car broke down you were informed about same. You have given me the nearest approved dealer contact number and ever since that when I contacted your offices I was informed that the dealer has contacted you and you are waiting for the documents. I have informed the dealer of same and all the required and outstanding documents was provided. I have been in contact with Attonette and ask her that I want a full on investigation I want the calls from the day before I took the car to the approved rmi delaer that will be my calls as well as the call that was made from the dealer. It is your job to always advised the dealer of the process and dont involve me becuase I am sure that this is not the first claim that the dealer was doing on behalf of the innovation group, however you should have a Standard Operating procedure when it comes to the claims. I want the call couried to me form the dealer that was made to your offices. I dont have proof that the dealer doid not get authorisation and so therefore I want an unpack and detailed investigation as it seems like your organisation is looking for a loop hole. I will not leave the ,matter like this i will take the matter further to the banking ombudsman I just wait for your feedback. Why should I be punished as the client becuase of what the dealer has or has not done. I informed you that I had mechanical failure thereafter you and the dealer negotiated. The dealer for no payment I need this claim to be honoured I pay use everymonth no hassles car payments and extra benefits is up to date.I want the CEO to contact me or the line manager or Antonette. WHAT DEALER WOULD RUN THE RISK OF ORDERING PARTS AND WORKING ON THE CAR NOT KNOWING IF THEY ARE GOING TO BE PAID OR NOT HAVING TO WORRY THEY DONT KNOW ME THEY DONT HAVE A RELATIONSHIP WITH ME AS A CLIENT? I AM WANT FEEDBACK ASAP CALL ME
Good day
Thank you for the feedback.
Please be advised that since my car broke down you were informed about same. You have given me the nearest approved dealer contact number and ever since that when I contacted your offices I was informed that the dealer has contacted you and you are waiting for the documents. I have informed the dealer of same and all the required and outstanding documents was provided. I have been in contact with Attonette and ask her that I want a full on investigation I want the calls from the day before I took the car to the approved rmi delaer that will be my calls as well as the call that was made from the dealer. It is your job to always advised the dealer of the process and dont involve me becuase I am sure that this is not the first claim that the dealer was doing on behalf of the innovation group, however you should have a Standard Operating procedure when it comes to the claims. I want the call couried to me form the dealer that was made to your offices. I dont have proof that the dealer doid not get authorisation and so therefore I want an unpack and detailed investigation as it seems like your organisation is looking for a loop hole. I will not leave the ,matter like this i will take the matter further to the banking ombudsman I just wait for your feedback. Why should I be punished as the client becuase of what the dealer has or has not done. I informed you that I had mechanical failure thereafter you and the dealer negotiated. The dealer for no payment I need this claim to be honoured I pay use everymonth no hassles car payments and extra benefits is up to date.I want the CEO to contact me or the line manager or Antonette. WHAT DEALER WOULD RUN THE RISK OF ORDERING PARTS AND WORKING ON THE CAR NOT KNOWING IF THEY ARE GOING TO BE PAID OR NOT HAVING TO WORRY THEY DONT KNOW ME THEY DONT HAVE A RELATIONSHIP WITH ME AS A CLIENT? I AM WANT FEEDBACK ASAP CALL ME
The dealer will not release the car for no payment please sort your issues out I want my car by no later then tomorrow. You need to know who you appoint.
The dealer will not release the car for no payment please sort your issues out I want my car by no later then tomorrow. You need to know who you appoint.