kM
kgothatso M
1 reviews | Active since Aug 2023
20 Sept 2023, 14:10
NO COMMUNICATION FROM INNOVATION ON A CLAIM
I AM HAVING A TERRIBLE EXPERIENCE ONCE AGAIN WITH BMW INNOVATION DEPARTMENT, MY CAR HAS BEEN SITTING AT A WORKSHOP FOR 2 WEEKS BECAUSE OF A CLAIM I LODGED, I CALLED TODAY AND NYIKO WHO SOUNDED VERY DETACHED FROM THE CALL SAID THAT NOTHING IS DONE ON THE CLAIM AND HE COULD NOT PROVIDE ANY FEEDBACK, DOCUMENTS WERE SENT TO HIM ON THE 15TH AND THE INITIAL CLAIM WAS LOGGED BEFORE THEN. THIS IS A HUGE INCONVINIENCE!!!!!!!!1
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Innovation Group's replyOfficial
21 Sept 2023, 08:16Dear Kgothatso Makoti, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply21 Sept 2023, 08:16
Official
Dear Kgothatso Makoti, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team