MK
Melanie K
1 reviews | Active since Mar 2022
17 Mar 2022, 13:08
No communication and no policy documents received
After numerous phone calls and emails to which to this date no one rep**** to I finally was able to speak to a consultant, a auto warranty policy was confirmed with a consultant on 24/02/2022 13:32, my debit order has gone off on 15/03/2022 and still have I not received ANY policy documents. I have requested my policy documents numerous times, what type of business is this???? The communication is absolutely terrible. PLEASE CAN I HAVE MY POLICY DOCUMENTS???
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Innovation Group's replyOfficial
17 Mar 2022, 13:22Hi Melanie, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply17 Mar 2022, 13:22
Official
Hi Melanie, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
18 Mar 2022, 11:53Hi Melanie, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply18 Mar 2022, 11:53
Official
Hi Melanie, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team