NO ANSWER FROM MAXICARE //THE INNOVATION GROUP

My Parents (whom are pensioners) have been trying to make contact with Maxicare for months now with no success in order to put in a claim .

I tried today as well with no success ***- after 15minutes a Lebo answered and gave me Maxicares contact number ***) and advised that they would transfer me to Maxicare 45 minutes later i was still on hold listening to their ever so annoying background music. I dropped the call and decided to try ***-10minutes on hold no answer I decided to try one last option which was switchboard *** -automated voice message .

this is absolutely RIDICULOUS !!!!!! Consider the waiting times above ,would a pensioner be able to be afford to on the phone for so long ? No right ? Yet a premium is collected monthly from them !!!!!!!