No After Sale Support from Innovation Group

I took up a warranty with Innovation group, my car's engine broke down and I contacted them. I was given a list of dealerships (RMI Approved) that are registered with innovation group. I chose one that understood the condition of the car.

According to Car Service city policy, the client is supposed to test drive the car before payment is released to the dealer. On the day was supposed to take delivery of the car, the dealer did not allow me to take the car saying that he needs to payment from innovation group before he could release the payment to him. I was told that I need to drive the for a week and if im happy I will give them a go ahead of releasing the payment.

Innovation group then said to me that seeing that the dealer does not want to release the car, we will have to make a payment so that you can get to test drive your car. Payment was then released by the car was under performing and making funny sounds. The car has been in and out of the dealer 3 times already.

I then came back to innovation group to tell them the issue, and all I was told is that there is nothing they can do for me. By a client that I was refereed to by them, I have paid them without hassle for the entire term till to date. They tell me to run to the ombudsman to register a case as they do not offer such support.

the literally dont give a dime for as long as they are still getting their money from me.

WHATEVER YOU DO, DO NOT TAKE UP INNOVATION GROUP AS A WARRANTY, you can thank me later.