NEVER WILL I USE INNOVATION GROUP AGAIN

I have been trying to log a claim for the past week with the claims department , this morning the 21.05.18 i contacted the customer care department to find out what was going on because my mac had informed me that the policy is on hold as i have missed a payment in December 2017,which i was never informed about via email,sms nor a phone call if i had been aware i would not have sent my car in now in May.But no communication was sent through.Now for R225.00 which they refuse for me to deposit or debit my account for within the next 24 hours i am now forced to wait until the 28.05.18 for there system to debit.Which now leaves me with no transport because they refuse to approve my claim until R225.00 is paid which i am willing to pay now but they are unwilling to except before the 28.05.18 .