WK
Willem K
1 reviews | Active since Jul 2021
12 Nov 2024, 08:05
Never trust innovation.group with your banking detail
Good morning
I will like to warn everyone against innovation.group as i have 3 policy with them and i have contact them to change my banking details to my New bank Account and the debit order date
As the agent help me that confirm it will still go of on to the 28th this month but from December 2024 there will go on the 7th of each month but there have twice debit me on the 28th of oct 2024 and now again on the 11th of November as i have aleady pay my fees and now there expect me to wait 14th days for the refund after me send them a email
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Replies (5)
Innovation Group's replyOfficial
12 Nov 2024, 08:36Dear Willem Kotze, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply12 Nov 2024, 08:36
Official
Dear Willem Kotze, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
WK
Willem K's updateReviewer Update
12 Nov 2024, 13:43Good day
We are by 14h00 and there havent contact me to advice why there have debit order me twice there just say there will just reply email and say i need to be patient and there will look into the mater
We are by 14h00 and there havent contact me to advice why there have debit order me twice there just say there will just reply email and say i need to be patient and there will look into the mater
WK
Willem K's update12 Nov 2024, 13:43
Reviewer Update
Good day
We are by 14h00 and there havent contact me to advice why there have debit order me twice there just say there will just reply email and say i need to be patient and there will look into the mater
We are by 14h00 and there havent contact me to advice why there have debit order me twice there just say there will just reply email and say i need to be patient and there will look into the mater
WK
Willem K's updateReviewer Update
13 Nov 2024, 09:10Never trust inovation group with your banking details as there just debit your account as there please with no explanation
From yesterday i call the call center and could not advice me there just expect from me to do a double premuim on 28th oct and 11th of nov
From yesterday i call the call center and could not advice me there just expect from me to do a double premuim on 28th oct and 11th of nov
WK
Willem K's update13 Nov 2024, 09:10
Reviewer Update
Never trust inovation group with your banking details as there just debit your account as there please with no explanation
From yesterday i call the call center and could not advice me there just expect from me to do a double premuim on 28th oct and 11th of nov
From yesterday i call the call center and could not advice me there just expect from me to do a double premuim on 28th oct and 11th of nov
Innovation Group's replyOfficial
13 Nov 2024, 12:40Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologize for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team
Innovation Group's reply13 Nov 2024, 12:40
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologize for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team
WK
Willem K's updateReviewer Update
19 Nov 2024, 12:38Good morning
I email and call 011 number and no anser i have use more than R 100 of airtime just for change my banking details i have send you on messanger a message olso now with no rwply there customer service is the worse
I email and call 011 number and no anser i have use more than R 100 of airtime just for change my banking details i have send you on messanger a message olso now with no rwply there customer service is the worse
WK
Willem K's update19 Nov 2024, 12:38
Reviewer Update
Good morning
I email and call 011 number and no anser i have use more than R 100 of airtime just for change my banking details i have send you on messanger a message olso now with no rwply there customer service is the worse
I email and call 011 number and no anser i have use more than R 100 of airtime just for change my banking details i have send you on messanger a message olso now with no rwply there customer service is the worse