WK
Willem K
1 reviews | Active since Jul 2021
19 Nov 2024, 14:04
Never think you will get help from there customer care
Good afternoon
Im so tired of strugle with this company customer care as i just need to do something simple as updating my banking details
As i have contact them 4 days ago to update my banking detail then there asvice me that i need to email a confirmation leter and copy of my id as i have done
I contact them today 3 time and there have hang up al the time i have contact more than 30 rand out just today and still no anser
Well im not going to strugle any further so if there dont update my banking details there wount receive there money
And then the othere thing is no one can advice when will my las debit order date be on al 3 my policy
Helpful (0)
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Replies (2)
Innovation Group's replyOfficial
19 Nov 2024, 14:34Dear Willem Kotze We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply19 Nov 2024, 14:34
Official
Dear Willem Kotze We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
WK
Willem K's updateReviewer Update
21 Nov 2024, 13:19Today i havent hear any thing feom inovation group as there just dont care about there customer i need to update my banking details something as simple as this and there cant even just do it i have email them and phone them with no help
There customer service is poor
There customer service is poor
WK
Willem K's update21 Nov 2024, 13:19
Reviewer Update
Today i havent hear any thing feom inovation group as there just dont care about there customer i need to update my banking details something as simple as this and there cant even just do it i have email them and phone them with no help
There customer service is poor
There customer service is poor