Never think there customer service is good

I am very disappointed with the service I have received from Innovation Group.

I contacted them through their website and also phoned their call centre regarding a booster and service plan for my Suzuki. I was told that I would receive an email with the necessary information, but I am still waiting.

I have tried calling multiple times to follow up, but every time the agent hangs up before assisting me properly. This is extremely frustrating and unprofessional.

Good customer service is important, especially when dealing with vehicle service plans and insurance matters. Unfortunately, my experience has been very poor so far.

I hope this matter can be resolved soon and that the company improves its customer support.