1 reviews | Active since Oct 2016
Never Paid for my Service
<p>Hi took my car in for the 60000km service.</p> <p>When I did I was told that the service was not covered in my service plan. So I paid for the service.</p> <p>I then checked my service plan documents & it said that the service plan expired after 60000km on the odometer reading of the car.</p> <p>I then called & was told by numerous agents (about 5!) & was transfered to numerous departments & I finally go to someone who had the contract in front of them. They then finally admitted that the service was covered & that I should be refunded.</p> <p>After 2 weeks of waiting I was finally refunded.</p> <p> </p> <p>The question I have is...how many people have not checked & paid for a service that they shouldn't have?!</p>
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to apologize for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
We confirm that the claims division has been in contact with you and has assisted you accordingly.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to apologize for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
We confirm that the claims division has been in contact with you and has assisted you accordingly.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela