SO
Sanele O

1 reviews | Active since Jun 2018

25 Jun 2018, 15:05

Never ever pay for the additional covers ( like battery, brakes and wipers , etc). rather pay cash

When it comes to general service, I have no complaints. Never ever pay for the additional covers ( like battery, brakes and wipers). They will run tests for days and end up not paying. The car's battery was giving issues when its cold , is older then 3 yrs but they still didn't want to change it and keep in mind you are car less in those days when they run tests.

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Replies (2)
Innovation Group
Innovation Group's reply25 Jun 2018, 15:28
Official

Dear Client,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply27 Jun 2018, 11:30
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team