1 reviews | Active since May 2016
NEVER BUY INNOVATION RIM COVER, NEVER!
I had a problem with my 2 front rims being damaged. i called in and was advised to take my car to the Tiger wheel and Tyre in PMB. My wife had obliged and taken the vehicle in where we were met by an *********** Manager Gregory Lawson. This guy wasted 1.5 hours of my wifes time, when all he had to do was view the physical damage to the rims. Now because he doesnot stock the rim, he insists that my rim must be repaired so he will still make a profit i am sure. Then in his report he also states and acknowledges a problem with the left wheel. when he calls in to the Innovation group he doesnot report that. So at this time we have conflicting reports from the same guy. But innovation doesnot or refuses to see any discrepancy there. They advised that they are willing to repair my wheel but not replace it, as per the Wheel Specialist. The very same that produced different reports. any way i continued calling innovation as my fight is not with Tiger but with Innovation, as my insurance premium is collected by them each month. but each time they just keep pushing me to different departments. So i have a vehicle with damaged rims, parked off due to the insurer being stubborn and not willing to assist a client. To the general Public, If you want up for a challenge, then buy an innovation product, because nothing comes easy with them. they never honor a claim and always mess a client around. When i ask questions, they say unfortunately they cant comment. Innovation - please remember, the client is what keeps your business open,
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to apologize for the poor service you experienced when dealing with Innovation Group.
Kindly note your claim has been approved and a refund will be processed as per discussion held with the claims manager.
We trust the above meets with your satisfaction.
Kind Regards,
Complaints Team
Dear Client,
Thank you for your patience regarding the concerns raised.
We would like to apologize for the poor service you experienced when dealing with Innovation Group.
Kindly note your claim has been approved and a refund will be processed as per discussion held with the claims manager.
We trust the above meets with your satisfaction.
Kind Regards,
Complaints Team
