nR
nomsa R

1 reviews | Active since Oct 2016

11 Jan 2017, 12:08

Never answer calls! POOR CUSTOMER SERVICE!!!

<p>I have been trying to get a hold of innovation group for 2days now with no success!! I have been holding for an hour!!! (disgusted) imagine how much airtime I used!</p> <p>Innovation group mechanical warranty is failing us!!! they dont care how much you spend trying to get a hold of them or even the inconvenience caused apoun waiting!</p> <p>my claim needs to be authorised! my car has been at the workshop for 2days now. This is a huge inconvenience for me as I am highly pregnant and now i have to use public transport.</p> <p> </p> <p>YOU ARE FAILING US INNOVATION USELESS GROUP!</p>

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Replies (1)
Innovation Group
Innovation Group's reply14 Feb 2017, 15:37
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

We confirm that the customer care consultant has been in contact with you and has and has advised that your claim has been authorized accordingly.

We apologize for the inconvenience you have experienced and trust that the above meets with your satisfaction.

Kind regards,

Tumi Bacela