KS
Keenan S
1 reviews | Active since Jul 2020
16 Aug 2023, 11:31
Need to get my car serviced after bull**** stories!
We have been trying to get our car fixed for the past three months! it has been absolutely pathetic service!!! I have taken my car to three different RMI Approved Dealers and they have been giving us the run-around! now we have taken it to a Car dealer and they refusing to do the claim, the service and the motor warranty!
BECAUSE THEY DIDN'T DO THEIR JOB WE GETTING PENALISED!!! LIKE WHAT THE ****!!!!
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Replies (2)
Innovation Group's replyOfficial
17 Aug 2023, 08:22Dear Keenan Sylvester,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply17 Aug 2023, 08:22
Official
Dear Keenan Sylvester,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
KS
Keenan S's updateReviewer Update
17 Aug 2023, 10:35It has been 24 hours AND I STILL HAVEN'T HEARD ANYTHING!
You said a consultant would get back to me and NOTHING!
While in the meantime my car is sitting at the Dealer and I can't get to work or do anything. which endeavours on me! I have written a complaint and nothing from your customer services or management!
you guys are absolutely pathetic!
You said a consultant would get back to me and NOTHING!
While in the meantime my car is sitting at the Dealer and I can't get to work or do anything. which endeavours on me! I have written a complaint and nothing from your customer services or management!
you guys are absolutely pathetic!
KS
Keenan S's update17 Aug 2023, 10:35
Reviewer Update
It has been 24 hours AND I STILL HAVEN'T HEARD ANYTHING!
You said a consultant would get back to me and NOTHING!
While in the meantime my car is sitting at the Dealer and I can't get to work or do anything. which endeavours on me! I have written a complaint and nothing from your customer services or management!
you guys are absolutely pathetic!
You said a consultant would get back to me and NOTHING!
While in the meantime my car is sitting at the Dealer and I can't get to work or do anything. which endeavours on me! I have written a complaint and nothing from your customer services or management!
you guys are absolutely pathetic!