cB
chleo B
1 reviews | Active since Apr 2023
31 Oct 2023, 15:18
need a new warranty plan
i have a car for less then a year and claimed because the clutch broke due to wear and tear which apparently i had done in less then a year to the car then my claim got reject because they don't cover wear and tear.. useless I tell you, i will not be renewing this warranty plan ? does anyone know of a better warranty plan
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Innovation Group's replyOfficial
02 Nov 2023, 09:02Dear chleo baartman, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply02 Nov 2023, 09:02
Official
Dear chleo baartman, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team