Nedbank Innovation stay away

Stay away from Nedbank Innovation group. I've been with them for more than 4 years now, I want to put in a claim, now i hear the new policy with your warranty is that your car needs to stay at the dealer until you get an approval, my waterpump is busy packing up, and they can take up to 2weeks before you hear anything from them, so as a customer, how am i suppose to get to work, you get your money every month now problem, but always and issue when you must put in a claim. I have put in a claim the 1st week in June up until today i have heard nothing from Innovation, I took my car to another dealer this morning, this is really poor service. people please stay away you think you cover yourself because you have a warranty and a booster that i never even use, but look at this.