My policy with innovation group haven't been able to help me out, 1

My policy with innovation group haven't been able to help me out, 1. I requested a service maintenance around January 2021 they couldn't service my car. Had to pay the dealer myself. 2. Secondly I just requested a maintanace warranty since July until to date had to pay for my taxify rides of 700 a week while I am, waiting for the just to process and pay the dealer. I did all my best to give them all information needed but they couldn't pay the dealer. Innovation group is a **** and *****s