NM
Nobukhosi M
1 reviews | Active since Mar 2022
09 May 2024, 12:09
My details don't appear under any policy
You sent me an sms saying that i have missed a payment. When I sent an enquiry via email, quoting a ref number and an ID, you say that my details don't appear under any policies. But you guys debit my account every month, what will happen when I have a claim??
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Innovation Group's replyOfficial
09 May 2024, 13:12Dear Nobukhosi Maphumulo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply09 May 2024, 13:12
Official
Dear Nobukhosi Maphumulo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team