KB
Koena B
1 reviews | Active since Jan 2018
15 Dec 2021, 15:40
Msure is way better than this ****
Now I am really regretting why I left msure for this nonsense, my claim was submitted 3 days ago and now I'm being told to wait 3 working day again 6 days without having a car who know they might also pull a stunt and not approve my claim after waiting for so long
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Replies (3)
Innovation Group's replyOfficial
15 Dec 2021, 16:26Hi Koena, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply15 Dec 2021, 16:26
Official
Hi Koena, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
KB
Koena B's updateReviewer Update
15 Dec 2021, 20:04No one has called me?
KB
Koena B's update15 Dec 2021, 20:04
Reviewer Update
No one has called me?
Innovation Group's replyOfficial
22 Dec 2021, 13:36Hi Koena, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply22 Dec 2021, 13:36
Official
Hi Koena, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team