NM
Noto M

1 reviews | Active since May 2025

12 Dec 2025, 11:01

Mr AM Malatji ID***

Good day, i just want make a statement about the above company,anytime when they have to fulfill their promise it has to be a fight first,last week as my car is at autogearbox for the gearbox faults,so the insurance was notified and requested two service history then now to my surprise they are requesting the third one of which, after buying the car it went for service twice now they are asking the third which the car at time was not belonging to me it was belonging to the dealer in the name of land rover the Glen.so I don't understand their story because they've my service history after I have bought the car,i cannot have service history of time the wasn't mine. So they wanted to play duck and dive now i found the issue to be unfair and i wrote email to them clarifying the matter.always it has to be the same routine when I claim it's bad the way they treat the clients.can you please assist me with them paying the car.

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Replies (1)
Innovation Group
Innovation Group's reply12 Dec 2025, 11:05
Official
Dear Noto Malatji
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team