Motormend selling policies that do not exist when you need to make a claim!

I was sold a motormend policy when I bought my vehicle in 2016. In the latter part of 2016 I had to make claim to find out that my policy was not active at all. I tried several times to find out as to what the problem was and no one could help. And I ended up paying to fix my car. During 2018 I needed to make another claim and the same thing happened. I called motormend and they reactivated the policy to find out that the dealer could not claim as the policy was backdated to 2016 and it expired. I contacted Mike Eksteen at the Innovations Group to assist and after several failed attempts I eventually gave up.

Now I have the same problem with my husbands car. He bought a BMW in 2017, was sold a policy and he needs to put through a claim and to find out that his policy does not exist..,. What a load of ****, and to top it all his policy expires tomorrow...

I was told to send through his policy form and that it will take 30 mins to activate, its a day later and still no response. I am on the call as we speak for over half an hour on hold.... such ****py service!!!!

We are being sold warranties from motormend that does not exist. This is outrageous!!