Motormend Pre-owned Warranty - Claim process

I am bitterly disappointed with Innovation group. Frankly speaking this is why people give aftermarket warranties a bad wrap. I took out a motor mend pre-owed warranty on my vehicle. The policy clearly states 100% of all mechanical/electrical breakdowns. It has taken innovation 3 days to give approval on the repairs to my vehicle. The assessor they employed to look at my vehicle has gone out twice and his report completely contradicts what the diagnostic machine is clearly stating is the problem and this has completely slowed my claim being approved. It seems like innovation will do anything not to pay claim for their paying customers. If I could give 0 stars to service I have received I would. Utterly disgusting.