RvdM
Rene van der Merwe
1 reviews | Active since Apr 2011
29 Jan 2019, 09:25
Motormend Innovation group no service promise
Absolutely pathetic service.
Motormend (an affiliate policy/warranty from Innovation Group Policies) was sold to me as a mobile mag and rim repair service that come to you for a claim/repair. This was not the case. After numerous failed attempts to claim I cancelled the policy.
This is near impossible. Have to give them a month's notice, if a claim was processed you void all the payments, can't claim for a pro-rata refund, this was not disclosed beforehand. All correspondence are telephonic, trying to email them or reply on emails sent just bounce back or is no-reply mailboxes. Very bad service. Three months to sort this out, still not sorted.
This is a ****!
Helpful (0)
Replies (2)0
Replies (2)Innovation Group's replyOfficial
29 Jan 2019, 09:27 Hi Rene,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply29 Jan 2019, 09:27
Official
Hi Rene,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
04 Feb 2019, 13:27Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply04 Feb 2019, 13:27
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
