RvdM
Rene van der Merwe

1 reviews | Active since Apr 2011

29 Jan 2019, 09:25

Motormend Innovation group no service promise

Absolutely pathetic service.

Motormend (an affiliate policy/warranty from Innovation Group Policies) was sold to me as a mobile mag and rim repair service that come to you for a claim/repair. This was not the case. After numerous failed attempts to claim I cancelled the policy.

This is near impossible. Have to give them a month's notice, if a claim was processed you void all the payments, can't claim for a pro-rata refund, this was not disclosed beforehand. All correspondence are telephonic, trying to email them or reply on emails sent just bounce back or is no-reply mailboxes. Very bad service. Three months to sort this out, still not sorted.

This is a ****!

0
Replies (2)
Innovation Group
Innovation Group's reply29 Jan 2019, 09:27
Official
 Hi   Rene,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.
Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply04 Feb 2019, 13:27
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team