MD
Malcolm D
1 reviews | Active since Jul 2014
14 Nov 2022, 09:09
Motor Warrenty Claim
Good Morning
On the 10 of November my car broke down I took it to the dealers that is going to assist me on the 11th of November. I submitted the claim and the dealer send through all relevant documents that was needed. At 13:00 the dealer advised them to book the assessor to come out for inspection. At 15:00 I contacted and I was told the no assessor was booked. I've been calling to speak to a manager or supervisor with no luck.
I need to get back to Pretoria and I'm stuck in Port Elizabeth.
I please need help urgently!!!
Kind Regards Malcolm
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Innovation Group's replyOfficial
14 Nov 2022, 09:34Dear Malcolm ****, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply14 Nov 2022, 09:34
Official
Dear Malcolm ****, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team