ND
Ntokozo D
1 reviews | Active since Sept 2021
20 Dec 2023, 19:02
Motor warranty
I've spoken to 3 consultants I was told I need to take out another motor warranty plan because the one I had has fallen off because of non-payment. Now as am in communication over if your consultants was suppose to call me back because I wanted to reinstate the one I had. This is after I was told it's possible. Can I get proper feedback. Please urgently.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
27 Dec 2023, 09:53Dear Ntokozo Dikgale,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply27 Dec 2023, 09:53
Official
Dear Ntokozo Dikgale,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team