HO
Henry O

1 reviews | Active since Feb 2016

18 Feb 2016, 10:15

Motor Warranty

Please make sure when taking out a extended warranty you read the fine script.<br> <br> I tried to claim for my clutch and flywheel and they declined it cause it falls under ware and tare.<br> <br> Isn't it why we take out a extended warranty?

0
Replies (2)
Innovation Group
Innovation Group's reply18 Feb 2016, 14:29
Official
Hello Henry Okes,

Dear Client,

Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.

Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.

We would like to assure you of our commitment to have your complaint resolved as soon as possible.

Best Regards.
Tumi Bacela
Innovation Group
Innovation Group's reply24 May 2016, 12:37
Official

Dear Client,

Thank you for your patience regarding your complaint.

We confirm that a customer care consultant has been in contact with you and has provided the reasons for your claim being rejected and that the rejection letter has been sent through to you accordingly.

We apologise for the inconvenience this has caused you and trust that the above meets with your understanding.

Kind regards,

Tumi Bacela