Motor service plan that will not be paying the service rendered after paying for 24 months....

I have the motor service plan with innovation group for two years, the last time i used the services my car was on 90 kilometres. received a call from the agents about the customer satisfaction told them everything went well. agent advised me that my next service will be 120 kilometres. the manufacture advised that i must bring the car for service on 105 kilos yet i was advised by the agent that for 105 kilos they wont pay, they will only pay for 120 kilos services. received a call on the 04th of June 2020 from *** to inform me that the service plan is about to expire on the 19/07/2020. Asked the agent if he was aware that i am still awaiting to service my car for 120 kilos and i haven't reached the 120 kilos as i am on 112 kilo. he advised me that i must take the car for a service as i have skipped the 105 kilos. the company will pay for the service. booked my car for a service as i was informed that i will forfeit the service from JULY 2020. took my car for service the manufacture call me to inform me that my service plan wont pay for the service as i have skipped the 105 kilos services. To my surprise i am still paying for service plan yet the service wont be rendered, as i have forfeited or skipped the service. who is benefiting from the debit orders that i am paying for the service that wont be rendered. on my side the question is can a normal person skip the service knowing that you have a policy that will settle the bill. i believe that i was mislead by the agents and yet my money will be forfeited for the service that was not rendered. as they have the right to call me to renew my policy but is was difficult for them to call me and inform me that i have not claimed for the service of 105 kilos on my car. tried to call the customer care number with no luck ***. i will have to report the matter to OMBUDSMAN as i was given the wrong advise and paying for the service that is not rendered. my policy QB/SO/***. I will appreciate if they will refund me for the service that will not be paid for, as the will be benefiting more from the revenues and i will be losing money that was paid for the service that will not be rendered.