Most Pathetic Service Ever

<p>I have financed 2 vehicles with Mfc since 2011, both times I took out the Credit shortfall policy with Innovation group. I finished paying off my first car around 2014/2015, not once did I claim from that policy and instead Innovations group just made profit from the premiums paid.</p> <p>I bought my second vehicle(Motorcycle) in September 2016, I still purchased the policy as the future is unknown. Unfortunately I got involved in an accident on the 19th of January 2017 and my bike was a write off. Insurance paid what I was covered for minus excess, and I have a shortfall of +-R2800.00. Mfc then put a claim to innovations group on my behalf, to this day I'm still waiting for a competent response from their *********** staff.</p> <p>I have called about 3-4 times in the last week or so and every time I'm being told that I'll get feedback before Cob, still nothing. Then at last i called in and spoke to an agent that told me that my claim has been rejected, when I asked for proper reasons why it was rejected he could not tell me anything that made sense. Instead he forwarded me an email communication between him and BellaRose Lepheane from Innovations group and one response that showed me that Innovations group don't care about their clients nor the needs of clients was when the "claims champion" BellaRose wrote to Fana which was on the 24th of February already that "Kindly be advised that we cannot ENTERTAIN this claim". That service sure deserves a Championship award. I sent her an email on Thursday 2 March seeking answers, and I'm still waiting.</p> <p>I'm really disappointed and regret taking out the policy because I've lost out on everything, +-R40k spent on deposits and monthly payments of the bike before the accident, on top of that I need to worry about paying off the shortfall amount whilst i consciously took the policy out to prevent the same thing I'm going through now.</p> <p>I really would not recommend anyone to buy this policy nor to buy anything from Innovations group, all they care about is themselves and your premiums.</p> <p>Thanks,</p>