Most Disappointing Service Ever!!!

From 22 March to 21 April my issue is still not resolved. Paid my premiums and couldn't get my car to be serviced on the 22nd March. Tried to be understanding because I misunderstood a few things on taking up the plan.

On the 22nd when I took my car for service they couldn't approve because of my profile. I was told this could be sorted soon enough, I do my follow ups and I have been promised a call from a few consultants and nothing still. I guess I didn't know the turn around time could be over a month to get this sorted. It's sad because I really thought this was a nice plan. I had no alternative because I really thought I was covered. Was I? I don't think so. I was told this was escalated.

Lesson learnt though, if my service to my clients is this bad, I have to change. No one deserves this. They should tell me they will or won't cover so I can make other arrangements. Still driving my car and I guess the added mileage which should be way over their grace what whats, that's another query? I can't ??.... Disappointing.