nR
njr R
1 reviews | Active since Jan 2021
14 Sept 2021, 12:34
MONEY HEIST
THESE ONES ARE TSOTSIES, I HAD A POLICY WITH THEM FOR 3 YEARS. NOW ON MY LAST SERVICE, I AM TOLD THAT THERE IS NO COVER BECAUSE I EXCEEDED THE KMs. THE WORST OF IT IS THAT I HAVE TO PAY THEM FOR THE REMAINDER OF MY CAR INSTALMENT. WHEN YOU CALL THEM THEY KEEP ON HANGING UP PHONE CALLS AND BLAMING THEIR SYSTEM
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Replies (2)
Innovation Group's replyOfficial
15 Sept 2021, 16:36Hi NJR, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's reply15 Sept 2021, 16:36
Official
Hi NJR, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's replyOfficial
16 Sept 2021, 13:24 Hi Njr, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards, Complaints Team
Innovation Group's reply16 Sept 2021, 13:24
Official
Hi Njr, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards, Complaints Team