AM
Ayanda M
1 reviews | Active since Jan 2023
05 Feb 2023, 19:25
Misled by a consultant by the name of Happy from Innovation Group Division of MFC.
Good Day I was misled by the consulted called Happy from Innovation group/ MFC she sold me a motor plan service she never mentioned that MFC is borrowing me money, she just said she’s gonna combine the car instalment with the policy because they’re also MFC .. I’m not happy at all The voice record and what’s in black white it’s not the same thing..if she did mention that MFC it’s gonna borrow me money I was not going to agree.
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Replies (1)Innovation Group's replyOfficial
06 Feb 2023, 08:46Dear Ayanda,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply06 Feb 2023, 08:46
Official
Dear Ayanda,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
