Misleading
I was sold a policy when I bought my vehicle in 2019 Feb. I did advise the them that my car is serviced every 12500km and they acknowledged that. When it came to claim/Service stage they refused to pay the claim as the KM did not match as they only allow for 15k km intervals This was the first issue I had with them and had to ( after my vehicle being at the dealership for two days) pay for the service myself
Now it is due for the next service and I've been holding on the line for 1h20min and counting as they said they wont pay for the service as my policy is only effective after the upcoming service
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Replies (3)
Innovation Group's replyOfficial
14 Jan 2020, 11:56Hi Callie,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply14 Jan 2020, 11:56
Official
Hi Callie,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
's updateReviewer Update
20 Jan 2020, 13:51Now all of a sudden when it suites YOU, you only service as per manufacturers standard...With my previous service you didn't even now what the service intervals are and I had to pay it myself.Now that the service is due and expensive now you want to comply with the manufacturer standard
After pay religiously for a year at claim stage there is an issue.twice in a row now.
I'm done
After pay religiously for a year at claim stage there is an issue.twice in a row now.
I'm done
's update20 Jan 2020, 13:51
Reviewer Update
Now all of a sudden when it suites YOU, you only service as per manufacturers standard...With my previous service you didn't even now what the service intervals are and I had to pay it myself.Now that the service is due and expensive now you want to comply with the manufacturer standard
After pay religiously for a year at claim stage there is an issue.twice in a row now.
I'm done
After pay religiously for a year at claim stage there is an issue.twice in a row now.
I'm done
Innovation Group's replyOfficial
20 Jan 2020, 15:34Hi Callie,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply20 Jan 2020, 15:34
Official
Hi Callie,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team