GA
Grant A

1 reviews | Active since Sept 2011

15 Oct 2015, 10:13

MISLEADING

I too out a cover for my vehicle by innovation group. I was told at sales stage what to produce for a claim which is my latest service report. <br> <br> i have done this, booked my car in and now they have told me that the claim is declined.<br> <br> Two months ago they said it was covered. I just spoke to another consultant that now says that they dont cover the fault. Yet contradicting the cover.<br> <br> when i requested a recorded call, i was told to wait 7 working days which means my car will stand at the mechanic for that period<br> <br> im on hold for 10 minutes and the call cuts out. With nobody calling back<br>

0
Replies (1)
Innovation Group
Innovation Group's reply15 Oct 2015, 10:57
Official
Hello garendse,

Dear Client,

Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.

Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.

We would like to assure you of our commitment to have your complaint resolved as soon as possible.

Best Regards.
Tumi Bacela

Best regards,