Misinformed customer

I joined the Innovation for car services for 90 000 - 105 000 kms, they started deducting from my account in March with an understanding that my vehicle would be serviced as soon as it reaches 90 000kms before the 3 months and this was continuously verified by me whilst taking the offer, from the consultant named Sizwe, who was helping me at that point and confirmed my concern.

One week down the line, I personally called in to reverify again, if it would not be a problem, if the vehicle reaches the 90 000kms before 3 months period. The consultant (Sizwe) told me that in order to rectify or make any changes to the policy cover I would have to wait until the 3 months period is over.

Me calling back after three months as advised by their consultant in June 2024 , needing my car to be serviced I was told that the mileage has already passed the 90 000kms mark, they refused and said in order to have the car serviced I would need to take a higher mileage package 105 000 - 130 000kms with a higher installment.

On hearing this it made me feel ****med and I opted not to increase the installment for higher mileage cover, I felt I am played, deductions are made unfairly hence no services rendered back. My concern and frustration in this matter is that all the money I have paid Innovation, have given me incorrect information and made promises they did not keep. why would they refuse me to service after 3 months and say I missed the mileage mark whereas their consultant had said I must call after the 3 months, and when I ask them why Sizwe didn't tell me from the start when I joined even after calling to verify, I was told that Sizwe the consultant was clueless of this info and that is why he didn't mention this clause in the contract when I joined and took the contract.

I am aggrieved and feel deprived of my rights as a paying customer who is still continuously paying for the car service yet denied servicing the car. I feel ****** and ********** by Innovation.

I have called today 26 July 2024 to request my call in recordings to prove that I called and was never informed on time.

Please assist on the forward. Its either they refund me all my installments and cancel the contract, or my car be serviced accordingly.