OM
Oscarine M

1 reviews | Active since Jan 2021

17 Jun 2021, 13:46

Miserable Service stay away

I have experienced the most appalling service from this company, they have wrongly captured my car details and even after requesting for them to make amendments in 2020 which was not done.

For my 2021 service they refused to pay my dealer as they had not conducted the amendments on my policy, I was on the line with them for hours so I can collect my car. They dropped the line and told me they can no longer assist and left me stranded at the dealership I had to pay for my own service.

When I called again to get a refund they have now requested that I go get it from the dealer. The matter is still unresolved 4days later.

Please find another provider to save yourself from this atrocious service.

0
Replies (2)
Innovation Group
Innovation Group's reply17 Jun 2021, 14:08
Official
Hi Oscarine,  Thank you for taking the time to contact Innovation Group and notifying us of your complaint.  Please be assured your complaint will be reviewed and a consultant will be in touch with you.  Thank you.  Kind Regards, Complaints Team 
OM
Oscarine M's update18 Jun 2021, 17:31
Reviewer Update
Please can I urgently be provided your ombudsman dispute information in writing urgently as well as the head of the claims departments email address.