misadvised about my motor maintenance plan

It's been another week and the innovation group still has not yet contacted me or solved my matter. I'm tired of calling them as they always say the managers are busy and will return my call but don't. This is very unprofessional and pathetic for an insurance company. The service is absolutely terrible especially coming from the managers who cannot resolve a simple matter that has been caused on there side. This is totally unacceptable I would never refer the innovation group to anyone. I would add about there terrible *********** service and staff. Absolutely terrible. I would get my lawyer involved in this matter as I an getting no response from the innovation group. No one seems to take my matter into consideration so I have to take it to my lawyer to solve with the insurance company.