misadvised about my motor maintenance plan

I was responded to by the innovation group and was told that they would contact me withing 48 hours and that time has passed. I am a very upset client of the innovation group and there service is absolutely terrible regarding my matter. I have paid for the damages on my vehicle due the irresponsibility of the innovation group and there misadvise.this is totally unacceptable and I will speak to the attorneys and take this matter up. There is no sort of interest at all coming from the innovation group. This is really unprofessional for such a huge company. I will do whatever it takes to get reimbursed by the innovation group for the repairs that was done on the vehicle. It's very easy for them to debit the account but when a claim needs to be made then it's difficult for them to pay out. That's is so inappropriate and I wouldn't want to have them as my insurance company ever again because of there terrible service and lack of skills.