1 reviews | Active since Nov 2013
MFC/Innovation group stole my Money
I was contacted by a consulted on the 2nd of may 2018 offering me MFC service plan and I said yes to the quote but after discovering that that the plan is only valid for months but I'll be liable to pay for the plan until I finish my car installment I then called MFC on Monday on the 7th asking to cancell before they could start debit my account. 3 days later I received documents for the plan I called them to find out what's happening because I cancelled the MFC service plan. I've noticed today that my car installment changed from R2674.52 to R2877.28. Where does the R202.76 come from. I need this money refunded back into my account ASAP please. I'm not happy with companies that takes money unauthorised it's very unprofessional. I need my money or I'll reverse the debit order so that they can the debit the correct amount because that's not what I signed for with MFC.
Hi Zakhele
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Hi Zakhele
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
