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zakhele N

1 reviews | Active since Nov 2013

26 May 2018, 18:09

MFC/Innovation group stole my Money

I was contacted by a consulted on the 2nd of may 2018 offering me MFC service plan and I said yes to the quote but after discovering that that the plan is only valid for months but I'll be liable to pay for the plan until I finish my car installment I then called MFC on Monday on the 7th asking to cancell before they could start debit my account. 3 days later I received documents for the plan I called them to find out what's happening because I cancelled the MFC service plan. I've noticed today that my car installment changed from R2674.52 to R2877.28. Where does the R202.76 come from. I need this money refunded back into my account ASAP please. I'm not happy with companies that takes money unauthorised it's very unprofessional. I need my money or I'll reverse the debit order so that they can the debit the correct amount because that's not what I signed for with MFC.

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Replies (2)
Innovation Group
Innovation Group's reply28 May 2018, 08:42
Official

Hi Zakhele

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply29 May 2018, 16:26
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team