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Hailey S

1 reviews | Active since Nov 2013

08 May 2023, 09:11

MFC INNOVATION GROUP'S MORNING AND EVENING TALKS DIFFER...................

After I was contacted last week, and promised that the car and all other things will be sorted out this month, still no satisfaction at all. Car is still not serviced, and I am driving with rear brakes that is worn and needed to be replaced already?? I've been trying to phone the call centre of your company, but everytime I have to re-explain myself and the whole situation because there are no notes made on system... I was promised the service plan quote would be emailed to me, BUT that also didn't happen. So innovation group.........................why and what have we been paying for if we get this kind of poor service? what if something brakes, because i am driving with rear brakes that is on edge already? Seems you don't care about the wellbeing of your paying customers....

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Replies (2)
Innovation Group
Innovation Group's reply08 May 2023, 10:30
Official
Dear Hailey Swart, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
HS
Hailey S's update10 May 2023, 15:10
Reviewer Update
how long before a recent matter is investigated?????????????? how long must I still drive with a service alert that pings every time the car is started?? the rear brakes needs to be replaced as a matter of serious urgency, so if this is done why do I have to take the car in again to the dealer which is unnecessary.. service delivery is really concerning, we don't seem to share the same urgency.........