KT
Kuhle T
1 reviews | Active since Nov 2025
31 Aug 2026, 15:52
****mers who don’t want me to cancel
Don't want me to cancel and have been giving me the run around for over 2 weeks. Sent me the wrong email for cancellation
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Replies (4)KT
Kuhle T's updateReviewer Update
31 Aug 2026, 17:22I already spoke to Lerato(who gave me the incorrect email address and is the cause of this delay), as well as Khulani who didn’t seem to care, Nolwazi who hung up on me, Mila & Team Leader Kgomotso. I keep being told now that the attachments are not being received.
KT
Kuhle T's update31 Aug 2026, 17:22
Reviewer Update
I already spoke to Lerato(who gave me the incorrect email address and is the cause of this delay), as well as Khulani who didn’t seem to care, Nolwazi who hung up on me, Mila & Team Leader Kgomotso. I keep being told now that the attachments are not being received.
Innovation Group's replyOfficial
01 Sept 2026, 07:57Dear Kuhle Tana,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply01 Sept 2026, 07:57
Official
Dear Kuhle Tana,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
KT
Kuhle T's updateReviewer Update
01 Sept 2026, 09:40I need you to confirm that you received my documents, your gatewaycancellations email still has not responded.
The manager, Kgothatso also did not get back to me about my attachment, she got my email but not my attachments (which I don’t know how that’s possible)
The manager, Kgothatso also did not get back to me about my attachment, she got my email but not my attachments (which I don’t know how that’s possible)
KT
Kuhle T's update01 Sept 2026, 09:40
Reviewer Update
I need you to confirm that you received my documents, your gatewaycancellations email still has not responded.
The manager, Kgothatso also did not get back to me about my attachment, she got my email but not my attachments (which I don’t know how that’s possible)
The manager, Kgothatso also did not get back to me about my attachment, she got my email but not my attachments (which I don’t know how that’s possible)
KT
Kuhle T's updateReviewer Update
01 Sept 2026, 09:40manager *Kgomotso
KT
Kuhle T's update01 Sept 2026, 09:40
Reviewer Update
manager *Kgomotso