LR
Lebogang R
1 reviews | Active since Mar 2025
09 Oct 2025, 13:02
****mers!!!!!
I’m a very angry customer I’m not happy at all! This is the second time I take my car for service and hoot/innovation is telling me about premiums that are outstanding but they are being paid!!!! I’m cancelling my subscription with this cover!!!! You guys are a ****!!!!
Helpful (0)
Replies (3)0
Replies (3)
Innovation Group's replyOfficial
09 Oct 2025, 13:17Dear Lebogang Ramotena,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply09 Oct 2025, 13:17
Official
Dear Lebogang Ramotena,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
LR
Lebogang R's updateReviewer Update
09 Oct 2025, 13:49This company has useless bunch of people!!! They don’t even come up with a solution!!! I’m moving my business elsewhere and I’m pretty sure if I wasn’t black, my situation was gonna be resolved immediately!!! I hope the CEO of Hoot sees this!!!
LR
Lebogang R's update09 Oct 2025, 13:49
Reviewer Update
This company has useless bunch of people!!! They don’t even come up with a solution!!! I’m moving my business elsewhere and I’m pretty sure if I wasn’t black, my situation was gonna be resolved immediately!!! I hope the CEO of Hoot sees this!!!
Innovation Group's replyOfficial
09 Oct 2025, 14:01Dear Lebogang Ramotena,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply09 Oct 2025, 14:01
Official
Dear Lebogang Ramotena,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,