CN
CARISA N
1 reviews | Active since Jan 2021
24 Jan 2025, 10:49
****MERS AND ****S
****S AND ****MERS!
I signed up for an extended service plan and was advised of a 2 month waiting period. Upon confirming that I could take my car in for service just for extra measure, they advised that same was in order.
My car was serviced and Innovation Group (Hoot) refused to cover the service. Suddenly there is a 12 month waiting period. Reporting these ****** to the Ombudsman I want my money back Hoot. Stop misleading customers and lying. Your agents are just pusing sales and lying to get customers to sign up. I'm not letting this off easy you will pay!!!
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Replies (2)
Innovation Group's replyOfficial
24 Jan 2025, 11:16Dear Carisa Nelson,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply24 Jan 2025, 11:16
Official
Dear Carisa Nelson,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
CN
CARISA N's updateReviewer Update
24 Jan 2025, 11:22I'v been advised telephonically by Thando from your complaints department that the matter is being investigated and an update will be provided to myself and the dealer today, please make sure it happens today, the dealership is waiting for payment. Thank you.
CN
CARISA N's update24 Jan 2025, 11:22
Reviewer Update
I'v been advised telephonically by Thando from your complaints department that the matter is being investigated and an update will be provided to myself and the dealer today, please make sure it happens today, the dealership is waiting for payment. Thank you.