MS
Michelle S
1 reviews | Active since Feb 2021
03 Jul 2023, 14:03
****mers
just now NEW I have been paying for months now for the service policy - I took my car for service today and I’m being told my policy need to be amended and in order for them to do that my premium is going to increase from R300 to R500 a month for a mistake that their employee made . If I was told from the beginning that I need to pay R500 a month for a service policy - I wasn’t going to take the policy with them. They are telling me that the only way they will approve my claim is by me agreeing to the new premium or I must forget it . Meaning I have been giving them my money for nothing all these months. Would never recommend them . I’m going to escalate this issue .
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Replies (1)Innovation Group's replyOfficial
03 Jul 2023, 14:11Dear Michelle Sande,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply03 Jul 2023, 14:11
Official
Dear Michelle Sande,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
