AT
Aren T

1 reviews | Active since Dec 2024

29 Oct 2025, 11:23

****med

I’m extremely disappointed with Innovation Group and their motor warranty service. They rejected all my claims, and when I decided to cancel, they refused to refund me, even though they never paid a single claim. I honestly feel ****med.

To make things worse, I just received a policy document for tyre and rim cover that I’ve apparently been paying for without even knowing about it. I never agreed to this policy, and the fact that I only received the document now makes me feel completely deceived.

I strongly advise people to stay away from this company. Their practices feel dishonest, and I’m truly frustrated and disappointed with how they handle their customers.

0
Replies (1)
Innovation Group
Innovation Group's reply29 Oct 2025, 12:01
Official
Dear Aren Tshiala,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team