LM
Lebogang M
1 reviews | Active since Aug 2017
04 Sept 2020, 05:18
Mechanical warranty
Complaint Reference: CP-8-2***7
the warranty policy I have with Innovations-group.
Hereunder are my complaints: 1. Refusal to pay for mechanical repairs incurred 2. The request for service history from 15,000km of which I bought the vehicle when the odometer was on 55,000km 3. I cannot be held liable for the service history of the previous owner 4. The dealership did not give me a service book that has 15,000km history 5. I cannot be paying for the policy and not be serviced when the need arises
Only now they wanna pay for mechanical warranty while I've already made arrangements and bought parts to repair my car. This has caused me financial stress
Helpful (0)
Replies (2)0
Replies (2)Innovation Group's replyOfficial
04 Sept 2020, 08:42Hi Lebogang,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply04 Sept 2020, 08:42
Official
Hi Lebogang,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
07 Sept 2020, 14:01Hi Lebogang,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply07 Sept 2020, 14:01
Official
Hi Lebogang,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
