MH
Michael H

1 reviews | Active since Nov 2016

06 Jan 2017, 09:07

Maxi-care policy for TV's, VCR and DVD

<p>Have a policy with this company covering the above items as per how polciy was sold to me telephonically many years ago.</p> <p>Now wish to put in a claim for an LCD TV which is not working and I get told this is not covered by my policy - wish someone would have advised me of this fact!</p> <p>My argument is they have no problem taking my money every month and I have no cover. Surely this is wrong and I feel that if this is the case then I should be entitled to get my premiums back.</p> <p>They telemarket me originally and since then no contact what so ever, surely due to changes in TV's they should have contacted me and advised me of the changes</p> <p>that the modern TV's are NOT covered.</p> <p> </p> <p>My main problem is paying for a service that is not covered and I feel strongly that I should be entitled to at least get my premiums back in this instance.</p>

0
Replies (3)
Innovation Group
Innovation Group's reply29 Mar 2017, 14:58
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

We confirm that our claims department has been in contact with you and assisted you with you accordingly.

Should you require additional assistance kindly contact our customer care department ***.

Kind regards,

Tumi Bacela

MH
Michael H's update29 Mar 2017, 15:31
Reviewer Update

No one from your claims department have been in touch with me, this is a load of b/s.

I think it is disgusting that it has taken 11 weeks to get a response from you guys.

Definitely not the way to run your business.

Innovation Group
Innovation Group's reply04 Apr 2017, 15:25
Official

Dear Client,

Thank you for your feedback, we value the concerns raised.

We confirm that your claim has been captured and was honored accordingly.

We trust that the above meets with your satisfaction.

Kind regards,

Tumi Bacela