KS
Kgaugelo S
1 reviews | Active since Mar 2015
26 Apr 2023, 12:07
Maintenance claim
I bought a maintenance plan and never received the documents in 2020/19. This plan was sold to me recklessly as for new car sales I learn now this was done to take advantage of my lack of knowledge on the plan. Now that I need to claim the plan has expired. I did not receive the policy documents from Innovation Group or Clearwater Mazda.
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Replies (2)
Innovation Group's replyOfficial
26 Apr 2023, 12:54Dear Kgaugelo Sedibeng, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply26 Apr 2023, 12:54
Official
Dear Kgaugelo Sedibeng, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's replyOfficial
12 May 2023, 07:14Dear Kgaugelo Sedibeng, Thank you for allowing Innovation Group the opportunity to investigate your complaint. We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided. Should you require further assistance, please feel free to reach out to us on ***. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply12 May 2023, 07:14
Official
Dear Kgaugelo Sedibeng, Thank you for allowing Innovation Group the opportunity to investigate your complaint. We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided. Should you require further assistance, please feel free to reach out to us on ***. Best RegardsInnovation Group Customer Services Team
Best regards,