Lying company

Always an issue when it comes to this company. I'm still busy with my 1st claim. Firstly I called in and was told that a part I'm claiming for isn't covered. Then the dealer called in and suddenly the part was covered. This already tells you that they don't know themselves what they cover and what they don't.

Yesterday the dealer sent in the claim and The Innovation Group told the dealer that they won't cover both items even though it falls under 1 category and the failure happened by the same occurrence/incident. This goes against their own policy. It states "Any number of mechanical/electrical failures that originate from the same occurrence or incident, will be treated as one claim.". Not only do they want you to pay monthly premiums but they will look for any excuse to ***** you out of your money even if that is to go against their own policy